10 Ways to Get Help with Squarespace

 
 how-to-get-help-with-squarespace

Where do you go when you have a question, problem or simply want to learn more about Squarespace?

Do you search the Squarespace website? Do you visit a blog like the Bento Sites Blog? Do you search on Google or YouTube? Do you start wondering why Squarespace doesn’t offer phone support?

Getting help with your Squarespace website doesn’t have to be complicated. When you know where to get help — you’ve already solved 70% of the problem.

In this post, I’m going to share 10 ways to get help with Squarespace — from Squarespace.

1. Squarespace Plans

 get-help-from-squarespace-plans

Squarespace Plans includes the pricing and features of Squarespace’s 2 main products — Websites and Online Stores. Hovering over each feature activates a pop-up with a detailed description of each feature. Squarespace also answers FAQs on this page (see image).

2. Squarespace Feature Index

The Feature Index provides an exhaustive list of everything the Squarespace platform can do. Topics include the following:

  • Designs

  • Image Manager

  • Galleries

  • Audio Collections

  • Connected Services

  • LayoutEngine 2

  • User Data Collection

  • Site Control

  • Multiple Contributors

  • Cover Pages

  • Blogging

  • Commenting System

  • Email Campaigns

  • Commerce

  • Search Engine Optimization

  • Blog App

  • Analytics App

  • Portfolio App

  • Squarespace Logo

  • Analytics

  • Reliable Service Architecture

  • Content Ownership and Our Business

  • Domains

  • G Suite Integration

  • Custom Site Search Engine

  • Importing and Exporting

  • Support

  • Developer Platform

3. Squarespace Blogs

 get-help-from-squarespace-blogs

Read the official Squarespace Blog (see image) to stay up to date on new features and announcements. The blog is also available on Apple News for iOS 9 or later in the US, UK and Australia.

The Squarespace Engineering Blog is also a helpful resource if you’re interested in the technical issues that Squarespace engineers work to solve.



4. Squarespace Help

 get-help-from-squarespace-help

Squarespace Help includes 5 components — guides, videos, a community forum, webinars and customer care (see image).

Guides

Squarespace Guides are extensive knowledge base articles and videos. Topics include the following:

  • Getting started

  • Account and Billing

  • Analytics

  • Commerce

  • Domains

  • Images and Videos

  • Marketing

  • Pages and Content

  • SEO

  • Templates and Design

  • Tips and Advice

  • Integrations and Customizations

  • Technical Issues and Security

  • Mobile Apps

Videos

Squarespace Videos are short, high-quality tutorials with tips and tricks to get started or finished. Topics include the following:

  • Series

  • Getting Started

  • Account and Billing

  • Commerce

  • Domains

  • Images and Videos

  • Marketing

  • Pages and Content

  • SEO

  • Templates and Design

  • Tips and Advice

  • Technical issues and Security

Community Forum

Squarespace Answers is the peer-to-peer forum dedicated to answering questions about Squarespace and the Squarespace Developer Platform that fall outside the scope of Customer Care. Before posting a question, read the rules and search for an answer that might’ve already been answered. Also, include links to your site when posting, so the community can visualize what you’re trying to achieve.

Webinars

Squarespace Webinars are hour-long training sessions from the Squarespace Community Team. Webinars include the following:

  • Getting Started with Squarespace

  • Launching Your Online Store

Customer Care

The Customer Care Team is a group of friendly, helpful and non-judgmental staff that work around the clock from Squarespace’s offices in New York, Portland and Dublin. Customer Care is available 24/7 for email support and Monday to Friday 4 am to 8 pm (Eastern Time) for live chat support.

5. Squarespace Circle

Squarespace Circle is a community of Squarespace web designers (Bento Sites, too!) for exchanging ideas and best practices. Squarespace Circle members also receive several perks like the following and more:

  • Access to Resources

  • Access to Betas

  • Discounts

  • Early Release Notes

  • Member Forum

  • Circle Events

  • Optimized Support

6. Authorized Trainer Directory

The Authorized Trainer Directory is a list of third-party designers and design companies that have extensive knowledge in the Squarespace platform. This directory helps Squarespace customers who want to learn how to create and manage their websites. Authorized trainers typically offer the following types of training:

  • Online Courses

  • Private Training

  • Workshops and Webinars

7. Specialist Directory

The Specialist Directory is a list of third-party Squarespace designers, developers and setup experts for hire. Unfortunately, Squarespace doesn’t keep this directory up to date (Bento Sites isn’t listed).

The following categories are included:

  • Setup

  • Design

  • Coding

  • Photography

  • Full Service

8. Developer Platform

 get-help-from-squarespace-developer-platform

If you need help with advanced Squarespace development, the Squarespace Developer Platform might be the right place to get start (see image). The developer platform enables developers to create fully custom sites from scratch and integrate with third-party tools. Use the Quick Start Guide to get started or follow Squarespace on Github and NPM.

9. Social Media

Squarespace posts company news, product announcements, customer interviews and more to the following social media channels:

10. Service Status Updates

 get-help-from-squarespace-service-status-updates

Service Status Updates indicate the status of Squarespace systems (see image). If something doesn’t seem right with Squarespace, this is often first place to check. Service Status Updates include the following:

  • Squarespace

  • Squarespace V5

  • Squarespace Commerce

  • Squarespace Domains

  • Squarespace Developer Platform

  • Squarespace HTTPS Certificate Manager

  • Squarespace Help

  • Squarespace Answers

Squarespace also provides service updates and support with their Squarespace Help account on Twitter.

Wrap Up

You just learned 10 ways to get help with Squarespace — from Squarespace. Bookmark the solutions that help you answer questions, resolve problems or learn more about the Squarespace platform. Remember, simply knowing where to start solves 70% of the problem.

Now, go master your website.

10 Ways to Get Help with Squarespace first appeared on the Bento Sites Blog by Jeff Shibasaki.